Profile

Results-focused professional with successful record of delivering complex products and superior communications for Internet and enterprise software companies. Built web applications, created customer success programs, managed timely product releases, written documentation that gets used, and hired and mentored technical staff.

Skills

Software Development

Develop engaging web-based applications in independent and team setups using Rails, JavaScript and PHP.

Customer Success

Integrate support, documentation and community for order of magnitude ROI improvement.

Product Management

Deliver business requirements-driven software releases on schedule and on budget.

Technical Expertise

  • Javascript
  • jQuery/Ajax
  • CSS/HTML
  • Ruby on Rails
  • Devise, Sass, Haml
  • Cucumber, Rspec
  • PHP
  • MySQL/SQLite
  • Python
  • OS X
  • Linux
  • Git/Subversion

Professional Experience

Sumo Logic

Front End Developer

2013-present

  • JavaScript and view layer application development of an enterprise, web-scale cloud log management solution (http://www.sumologic.com)
  • Key technologies: Backbone.js, jQuery, Compass/Sass, D3
  • Word closely with Product Management and User Experience teams to create effective, efficient user interfaces

Zuberance

Front End Developer

2011-2013

  • JavaScript and view layer application development for a suite of brand advocate-focused marketing automation applications used by major brand advertisers (http://www.zuberancess.com)
  • Key technologies: Backbone.js, jQuery, Grails, Compass/Sass
  • 13 engineer team uses JavaScript, Grails, Java, Subversion, Jira, Crucible and IRC to drive weekly trains
  • Work with highly-regarded UX consulting firm to enable highly usable, scalable interfaces

Glam Media, Inc.

Software Developer

2010-2011

  • Ruby on Rails application development, focused on the GlamAdapt Automate self-service ad purchasing system (http://automate.glamadapt.com), also used by CBS Interactive, TimeDigital and Linden Labs
  • Seven engineer virtual team uses Git, GitHub, LightHouse and Skype to drive monthly sprints
  • Wrote a custom Rails plugin, heavy on jQuery, to manage parent/child dynamic connected select boxes
  • Developed a geotargeting widget, mix of a Rails helper and jQuery, with specific appearance and behavior tailored to approximately 10 different uses in the app
  • Drove Rails, gem and plugin update process

Kachingle, Inc.

Web Developer

2009-2010

  • Wrote substantially all of the Kachingle Ruby on Rails application for beta launch of the service using Rails with MySQL.
  • Developed the Kachingle Medallion WordPress plugin in PHP
  • Implemented and prototyped new site features in PHP and JavaScript

Technical Marketing Lead

  • Assisted business development
  • Wrote and maintained multiple WordPress blogs
  • Managed the Kachingle Online Community using AdobeConnect Pro for monthly webinars, MailChimp for newsletters and Google Forums for conversations
  • Scripted and produced video and page designs, including a 2010 PayPal X Innovate Challenge Finalist video
  • Wrote the Service API PRD
  • Supported site owners for setup and installation issues.

BriteSpring Consulting

Principal

2002-2005, 2007-2009

Assignments included:

  • Website development using Ruby on Rails, JavaScript, CSS, and Postgres
  • Website development using PHP, JavaScript, blogging software, CSS, and MySQL
  • Developed a small-site CMS in PHP
  • Product management for an IP SAN hardware startup
  • Web marketing and community engagement using highly readable documentation and blogs

Aptana

Manager, Customer Success

2008-2009

  • Wrote product documentation for Aptana Studio, Studio plugins and Aptana Cloud (using MediaWiki) and Aptana Jaxer
  • Developed JavaScript/Jaxer-based custom publishing software for Jaxer and Cloud documentation
  • Managed customer support (using Atlassian Jira and the Aptana Forums)
  • Redeveloped the Aptana Forums in phpBB3 with authentication integration to the Aptana ID system, including migration from earlier version of phpBB

Marketo

Manager, Community and Content

2007-2008

  • Built a complex publishing system to ensure customer adoption and success in PHP, JavaScript, jQuery and CSS based off SMF
  • Delivered first line customer care and sign-on training
  • Wrote how-to, FAQ and best practice articles

RawSugar

Senior Manager, Customer Experience

2005-2007

RawSugar (Palo Alto; Haifa, Israel) built an innovative tag-based consumer search service.

  • Provided technical support and customer training
  • Developed RawSugar plugins and tools for WordPress, MovableType and Blogger
  • Wrote all website text including company blog, online help and forums
  • Maintained online community software (blog and forums)

Sun Microsystems

Product Manager, iPlanet Application Servers

1999-2001

  • Managed the definition and delivery of iAS 6.0 and follow-on service packs as well as several customer beta programs, Netscape 4.0 and NetDynamics 5.0.2 and follow-on service packs plus the iAS Migration Toolbox
  • Worked with product marketing to prepare whitepapers, data sheets and other collateral
  • Engaged the customer team through sales kickoffs, email newsletters and technical FAQs
  • Collaborated with professional services, support, and education groups to create complete customer solutions
  • Presented frequently to customers, sales team and executive management

Sun Microsystems

Technical Support Manager, NetDynamics Application Server

1998-1999

  • Managed the NetDynamics support delivery team--up to 11 support engineers, three escalation engineers, and a premier accounts manager
  • Handled average monthly team caseload of 550 calls and 25 escalations
  • Reduced average time to close by 33%, from 5.25 days to 3.5 days
  • Recruited and trained six support engineers and one escalation manager, promoted four interns to staff

NetDynamics (acquired by Sun Microsystems)

Technical Writer/Escalation Manager, NetDynamics Application Server

1997-1998

  • Redeveloped the NetDynamics support website with significant additional material including a monthly newsletter and technical articles
  • Authored two volumes of the NetDynamics 4.0 product documentation while on loan to the Engineering staff
  • Developed the Technotes, a set of over 200 online technical articles and code samples, one of the first web-based, dynamic technical FAQs

CenterView Software (acquired by Informix)

Senior Consultant, Services Group

1996-1997

  • Supported sales and customers for Data Director, a client/server add-on for Visual Basic
  • Managed external product testing

Community Service

Rails for Charity

Web Developer, 2012-present

Jewish High Tech Community

Web Developer, 2006-present

President, 2006-2010

Mountain View West 1 Homeowners Association

President, 2002-2005

Education

Rutgers Graduate School of Management, Newark, NJ

Master of Business Administration - Concentration in Finance

University of Southern California, Los Angeles, CA

School of Journalism: Bachelor of Arts - Major in Journalism, minor in Music

William Lazar — Email
Bill's Personal Site